Assertiveness is not only a set of communication skills but a mindset. It is a mindset of respecting your rights as much as others and being able to stand up for your point without disrespecting others. Assertiveness skills are critical to developing a strong and resonant leadership style. Being able to say “no”, to balance “nasty” with “nice” and to ensure that you are not being a doormat, are skills that can be acquired if they don’t come naturally.
This interactive workshop addresses assertiveness from a communicative angle. The result is that we equip delegates with practical tools to express themselves assertively. Specific focus can also be placed on assertive expression when dealing with conflict. Areas that can be covered include:
- Defining assertive expression
- Phrasing ideas and options assertively
- Using reflective listening
- Applying a constructive voice and non-verbal tone
- Understanding and adapting to difference conflict communication styles
Self-exploration and practical simulations are applied to equip delegates with practical techniques to promote assertive expression. The workshop could promote general development or could be adjusted to suit specific teams. Delegates could also complete a module on Emotional Intelligence and complete the EQ-i assessment prior to the workshop to heighten self-awareness through understanding their non-cognitive profile.