This is a practical workshop developed to explore the importance of the line manager relationships, their impact on the workplace climate and the commitment of employees through improving their communication abilities or attitudes.
Course content
Setting the foundation
- Understanding the different communication needs
Assessing the skills needed
- Communication skills
- Problem solving and decision making skills
- Group dynamic skills
- Morale building skills
- Personal skills
Building the communication skills and competencies
- Active listening
- Giving instructions
- Clarifying meaning
- Encouraging input
- Soliciting feedback
- Providing constructive feedback
- Managing conflict
- Disclosing emotions
Managing your communication
- Understanding the difference between different types of communication
- Can you have too much communication?
- How to make your message stick
