Skip to main content

This is a practical workshop developed to explore the importance of the line manager relationships, their impact on the workplace climate and the commitment of employees through improving their communication abilities or attitudes.

Course content

Setting the foundation

  • Understanding the different communication needs

Assessing the skills needed

  • Communication skills
  • Problem solving and decision making skills
  • Group dynamic skills
  • Morale building skills
  • Personal skills

Building the communication skills and competencies

  • Active listening
  • Giving instructions
  • Clarifying meaning
  • Encouraging input
  • Soliciting feedback
  • Providing constructive feedback
  • Managing conflict
  • Disclosing emotions

Managing your communication

  • Understanding the difference between different types of communication
  • Can you have too much communication?
  • How to make your message stick


Leave a Reply