Conflict Management

Understand the various aspects involved in conflict and find your preferred communication style. Explore the five conflict strategies and refine your skills to match them with the appropriate situations. Understand and overcome cognitive distortions that may hinder our interpersonal relationships. Engage in a practical conflict simulation that will be recorded to reflect and discuss the outcome to achieve personal mastery orientation in this area.

Importance of Conflict Management in the Workspace

Learning to deal more constructively and strategically with conflict can enhance individual and organisational productivity and encourage more cohesiveness in the workplace.

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Don’t be afraid of conflict, there is always a solution if you are willing to hear and understand each other’s point of view

Display a positive and cooperative attitude

Listen with the intention to understand

Ask to set aside sufficient time to deal with the issue

Deal with only one issue at a time

Reflection statement

Adopting this approach to conflict management will enable you to set the tone for open and constructive two-way communication for difficult conversations.

Approach the other person to suggest looking for a mutually acceptable solution

Communicate in a way that shows respect and willingness to work together on a solution

Avoid jumping to any assumptions

Be specific about what is bothering you

Don’t make it personal; attacking areas of personal sensitivity creates an atmosphere of distrust, anger, and vulnerability

Try not to generalise – Avoid using words like “never” or “always”