Assertiveness

The ability to express your thoughts, feelings, and needs clearly, confidently, and respectfully—while also respecting the rights and opinions of others. Learn the difference between passive, passive-aggressive, and aggressive styles through recorded role play simulations and express your ideas in a non-destructive way that is self-honouring.

Importance of utilising Assertiveness in the Workspace

Assertive communication can reduce the risk of misunderstandings and conflict in the workplace and can enhance productivity and relationships.

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Understand what your default style of communication is

Identify situations where people are overstepping the boundaries

Avoid aggressive body language and tone of voice

Display an open and relaxed posture

Be respectful and factual

Reflection statement:

Through the use of these elements, not only will you have more influence when communicating, but you will gain more respect and have more fulfilling relationships.

Clarify and define your boundaries

Express how you feel using a conversational tone

Display good eye contact

Speak firmly and to the point

Use I statements- ‘I feel A (feeling) when you do B (action), what I’d prefer in future is ….. C (request).