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Writing Skills: Communicating with Professionalism, Clarity and Credibility
Written communication remains one of the most visible and influential forms of communication in the workplace. Whether drafting emails, proposals,
Intermediate Business English: Building Confidence and Effectiveness in Professional Communication
In today’s global business environment, English has become the primary language of communication for many organisations. Professionals are expected to
Report Writing: Turning Information into Insight and Action
Reports play a critical role in organisational decision making. Whether communicating operational performance, project progress, business risks, recommendations, or strategic
Conversational Skills – Listening, turn-taking and topic control – the art of good communication
William Shakespeare once wrote that “Conversation should be pleasant without scurrility, witty without affection, free without indecency, learned without conceitedness,
Audience Analysis
Successful communications rely on an in-depth understanding of a potential audience. Audits can be conducted on three levels as follows:
Neuroscience of Presentations
As we only retain between 6-10% of information on powerpoint its important to know how the brain retains information, reads
Cultivating Confidence
To a large extent, what we believe about ourselves, determines how we treat ourselves, how we treat others and how
Self-regard
When we think of managing conflict, our attention immediately turns to the different conflict styles, acquiring assertive expression, or improving
Psycho-linguistics – “saying what you mean to get what you want”
LANGUAGE – beyond words “I’ll see you just now…” When you hear this, does “just now” imply five minutes or
Attaining Emotional Freedom
Holding onto negative emotions and resentment can have deleterious effects on the body. The brain doesn’t recognise the difference between